Frequently Asked Questions (FAQs)
Helpful links and frequently asked questions. Find quick answers to your questions about solar energy, solar panels, solar kits and renewable energy products at songsolar.com, use these help topics to learn more about ordering, returns, shipping and using this site.
Has my order been shipped?
Log in and click on the "Account" link in the top right corner of the website to check the status of your order.
How do I change the quantity or cancel an item in an order?
Log in and click on the "Account" link in the top right corner of the website to view your past orders. Then click the Change Quantity/Cancel Order link to find and edit your order. Please note that an order cannot be processed once it has been processed or shipped.
How can I track my order?
Log in and click the "Account" link in the top right corner of the website to track your order.
My order never arrived.
Log in and click on the "Account" link in the top right corner of the website to track the status of your order. Make sure all items in your order have been shipped. If your order includes your package tracking number, please contact the shipper to confirm your package has been delivered. If any of your packages show a status of Delivered, please contact Customer Service for assistance.
I'm missing an item in my show.
Log in and click on the "Account" link in the top right corner of the website to track the status of your order. Make sure all items in your order are shipped. If your order shows your package tracking number, please contact the shipper to confirm your package has been delivered. If each of your packages shows a status of Delivered, contact customer service for assistance.
My product is missing parts.
Log in and click on the "Account" link in the top right corner of the website to track the status of your order. Make sure all items in your order are shipped. If your order shows your package tracking number, please contact the shipper to confirm your package has been delivered. If each of your packages shows a status of Delivered, contact customer service for assistance.
When will my back order arrive?
Backordered items are items that our suppliers cannot predict when they will have more in stock, but once they have them in stock we can ship the items to you as soon as possible.
